Back-end construction support project for a system that streamlines accommodation operations using AI speaker/chatbot (Alexa)

■ Customer background
– We want to develop a hotel management system that provides excellent UX (user experience) with a small number of people.
– I want to enable hotel users to use their voice to order electronic equipment in their rooms, order food and drinks, and make reservations for nearby facilities.

■ Proposal from our company
– Utilize Alexa Echo to operate functions by voice
– Analyze inquiries, orders, and reservations by linking with Alexa Skills to improve UX
– Connect various devices to the system and secure stable communication by using AWS IoT core

■ Results
– Completed system construction and released in 6 months
– Give hotel guests a new experience and improve convenience and satisfaction
– System operation can be done serverless, reducing management (running) costs
– Reduction of hotel telephone reception staff