Our client operates several critical systems tailored for educational institutions across Japan, serving teachers, students, and guardians. These systems handle a variety of functions, including communication, scheduling, performance tracking, and instructor support. With their expanding scope, the client needed reliable operation, streamlined maintenance, and responsive support for rapid enhancements.

As multiple systems evolved, their complexity made maintenance challenging and slowed responses to failures. The inefficiency in addressing feedback from the educational field hindered system adaptability and user satisfaction.

Kaopiz established a dedicated team deeply familiar with each system. We built a rapid triage and response flow for failures and proposed continual enhancements through regular reviews with the client. We proactively suggested specification changes and new features based on real-world educational needs, ensuring the systems remained relevant and efficient.